SunPass & Toll Road Text Scams
Fake SMS messages claiming you have unpaid toll charges that will trigger immediate penalty fees.
👵 Senior-Friendly Summary
Florida utilities and toll agencies will never text you to demand immediate payment. If you receive a text with a link about unpaid toll balances, do not click it. Always type sunpass.com directly in your browser.
How It Works
You receive a text message claiming you have an unpaid toll balance (frequently for a small, specific amount like $4.15 or $3.50). The message warns that to avoid an immediate collections fee of $50 or driver's license suspension, you must settle your balance immediately by clicking a link.
The link takes you to a copycat website that looks exactly like the official SunPass website. Once you enter your login details or credit card information, the scammers steal your credentials and make unauthorized transactions.
Key Indicators
- Incorrect Website Names: Links pointing to domains like
sunpass-toll-payment.comorfloridatolls-bill.cominstead ofsunpass.com. - Urgent Pressure Tactics: Demanding payment within 24 hours to prevent immediate collections or license suspensions.
- Generic Greetings: Messages addressed to “Dear Customer” or without your real name.
✔️ What to DO
- Ignore texts demanding urgent payments for unpaid tolls.
- Log in directly to the official SunPass.com portal.
- Forward scam texts to 7726 to alert carrier filters.
❌ What to AVOID
- Do not click links in unsolicited SMS messages.
- Do not enter credit card numbers on non-sunpass.com domains.
- Do not reply to the sender (they want to verify your phone number is active).
Frequently Asked Questions
Q: How do scammers know my phone number?
A: Scammers purchase lists of mobile numbers leaked in past data breaches and send automated mass texts to random Florida area codes.
Q: I clicked the link but didn't enter payment info. Am I safe?
A: Usually yes. However, clicking the link registers that your line is active. Run a scan of your device and avoid clicking further links.
Official Verification
Official Reporting
📞 Share with a family member
Hi there! I read about a new scam where people get text messages claiming they owe money for Florida tolls (SunPass). It's a fake link designed to steal credit card info. If you get one, please ignore it and check the official sunpass.com website instead.
Disclaimer: ScamWatch is not affiliated with SunPass, Duke Energy, FTC, FBI, IC3, the Florida Attorney General, UPS, FedEx, USPS, or any government agency or utility company mentioned above. Always verify through official websites or phone numbers from your bill, card, statement, or agency website.